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Privacy Policy

How we collect, use, and protect your personal information

1. Introduction

At PSP, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access or use our platform.

2. Information We Collect

We collect several types of information to provide and improve our services:

2.1 Personal Information

When you create an account, we collect:

  • Name, email address, and phone number
  • Profile information (bio, photos, skills, etc.)
  • Payment and billing information
  • Government-issued ID (for verification purposes)

2.2 Usage Information

We automatically collect information about your interactions with our platform:

  • IP address, browser type, and device information
  • Pages visited, features used, and time spent
  • Search queries and booking history
  • Location data (if you enable location services)

2.3 Information from Third Parties

We may receive information about you from:

  • Social media platforms (if you connect your accounts)
  • Payment processors
  • Background check services (for talent verification)
  • Marketing partners and analytics providers

3. How We Use Information

We use the information we collect for various purposes:

Purpose Description
Service Provision To create and maintain your account, facilitate bookings, and provide customer support
Communication To send booking confirmations, updates, and respond to your inquiries
Platform Improvement To analyze usage patterns and enhance user experience
Marketing To send promotional materials (with your consent) and personalized recommendations
Safety & Security To verify identities, prevent fraud, and ensure platform security
Legal Compliance To comply with applicable laws, regulations, and legal processes

4. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

4.1 With Other Users

To facilitate bookings, we share necessary information between talent and planners:

  • Contact information after booking confirmation
  • Profile details, ratings, and reviews
  • Event-specific requirements and communications

4.2 With Service Providers

We work with trusted third parties who assist in operating our platform:

  • Payment processors (Stripe, PayPal)
  • Cloud hosting providers (AWS, Google Cloud)
  • Customer support platforms
  • Marketing and analytics services

4.3 Legal Requirements

We may disclose information if required by law, court order, or governmental authority.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred.

5. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience:

5.1 Types of Cookies

  • Essential Cookies: Required for basic platform functionality
  • Performance Cookies: Help us understand how users interact with our platform
  • Functionality Cookies: Remember your preferences and settings
  • Advertising Cookies: Used to deliver relevant advertisements

5.2 Managing Cookies

You can control cookie settings through your browser. However, disabling cookies may limit certain features.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

6.1 Security Measures

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and vulnerability testing
  • Access controls and authentication mechanisms
  • Employee training on data protection

6.2 Data Breach Procedures

In the event of a data breach, we will notify affected users and relevant authorities as required by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Correction

You can access and update your personal information through your account settings.

7.2 Data Portability

You can request a copy of your data in a machine-readable format.

7.3 Deletion

You can request deletion of your account and associated data, subject to legal retention requirements.

7.4 Marketing Preferences

You can opt-out of marketing communications at any time using the unsubscribe link in our emails.

7.5 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@psp.com.

8. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy:

  • Account information: Until account deletion request
  • Booking records: 7 years for tax and legal purposes
  • Communication data: 3 years from last interaction
  • Marketing data: Until consent withdrawal

9. Children's Privacy

Our platform is not intended for children under 18. We do not knowingly collect information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

10. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notification.

We encourage you to review this policy periodically to stay informed about our information practices.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@psp.com
Phone: +1 (800) PSP-HELP
Address: PSP Inc., 123 Entertainment Ave, Suite 500, Los Angeles, CA 90001

Last Updated: January 15, 2023

This Privacy Policy is effective as of the date indicated above.